Frequently Asked Questions

How long does shipping take?

Most orders are processed within 24 hours and delivered within 7–14 business days. You'll receive a tracking number via email as soon as your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping fee of $4.99.

What is your return policy?

We offer a 30-day money back guarantee on all products. If you're not completely satisfied, contact us at support@furelite.com and we'll arrange a full refund or exchange — no questions asked.

Are your products safe for pets?

Absolutely. Every product in our store is carefully vetted for pet safety. We only carry products made from non-toxic, pet-safe materials that meet international safety standards.

How do I track my order?

Once your order ships you'll receive an email with your tracking number. You can use this to track your package at any time.

What if my product arrives damaged?

Please take a photo of the damaged item and email it to support@furelite.com within 48 hours of delivery. We'll send a replacement immediately at no cost to you.

How do I contact customer support?

You can reach us at support@furelite.com. We respond to all emails within 24 hours, Monday through Friday.